Website help for small businesses · UK

Website down?Let’s fix that.

Website repair and hosting support for small businesses.

  • UK-based experts, real people
  • Clear quote before we start
  • Plain English, no jargon
  • No contract

Free website help check

Tell us what’s wrong. We’ll tell you what it is.

Answer a few quick questions. You’ll get an instant diagnosis, what to do right now, and the right expert to fix it.

What’s going on with your website?
What are you seeing?

Tick everything that applies. Your diagnosis updates as you go.

Hacked, malware or security warnings

My website is down or won't load

Hosting problems or suspension

"Not secure" or certificate errors

Website broken, glitchy or slow

Domain, DNS or email problems

Nothing's wrong, I want it looked after

I'm not sure, help me work it out

How is it affecting you?

Is your website working right now?

Is it costing you customers or sales?

When did it start?

Do you take payments or bookings online?

Tell us about your website

What’s it built with?

Who hosts it?

Which logins do you have? (no passwords needed now)

Where should we send your help plan?

How should we get in touch?

Never send passwords here. We’ll arrange secure access with you.

What we fix

One team for everything your website needs.

Small businesses don’t need five different suppliers. We handle security, hosting, SSL, repairs and domains, and deal with everyone else for you.

Malware removal and security illustration

Malware & security

Hacked website? Get it cleaned.

Hacked, infected or showing security warnings? We remove the malware, find how they got in and close the door.

  • Google & browser warnings removed
  • Redirects, spam and pop-ups cleaned
  • Backdoors found and closed
  • Unlimited clean-ups on our plans
Hosting, migration and suspension help illustration

Hosting & suspensions

Host suspended your website? Get it back.

Suspended by your host, stuck on poor hosting or want to move? We deal with your host and get you back online.

  • Suspensions resolved with your host
  • Moves to clean, secure hosting
  • Resource limits and slow hosting fixed
  • Backups set up and tested
SSL certificates, downtime and connection issues illustration

SSL & downtime

"Not secure" or timing out? We'll fix it.

"Not secure", certificate errors, timeouts and sites that keep going down. We find the cause and fix it.

  • SSL certificates installed and renewed
  • "Too many redirects" and mixed content
  • Cloudflare and CDN errors
  • Uptime monitoring and alerts
Website repair: problems, glitches and slow loading illustration

Website repair

Website broken or slow? We'll repair it.

Critical errors, broken layouts, forms not sending or pages crawling. We repair it and stop it happening again.

  • Critical errors and white screens
  • Forms that don't send
  • Broken layouts, mobile issues
  • Slow pages sped up
Domains, ownership and DNS illustration

Domains & DNS

Domain or email down? We'll sort it.

Expired domains, lost logins, an ex-designer holding the keys, or email that stopped working. We sort it out.

  • Expired domains renewed or recovered
  • Domains back in your name
  • DNS and email records corrected
  • SPF, DKIM and DMARC set up

From problem to fixed

What happens when you call us.

Website unavailableBack online

Found the failing update, repaired it and brought the site back, with monitoring so you hear about problems first.

Threat detectedMalware removed

Infected files quarantined, backdoor removed and the way in closed, so it doesn’t come back.

This site may be unsafeReview requested

Site cleaned, then Google asked to review it so the warning comes down and customers return.

Illustrations of typical jobs, not specific customers.

How it works

Three steps. No jargon.

  1. 01

    Tell us what’s wrong

    Use the 60-second help check or call us. No technical knowledge needed.

  2. 02

    We diagnose and quote

    We find the real cause and give you a clear quote before any work starts.

  3. 03

    We fix it and watch it

    We fix it, explain what happened in plain English, and can monitor it 24/7 so it stays fixed.

PatientZero 24/7 monitoring dashboard illustration

24/7 protection

Run your business. We’ll watch your website.

Malware removal, 24/7 monitoring and help with your hosting company, for one monthly price. Every malware clean-up included.

£99/month per website+ one-off £129.99 audit and setup · no contract · cancel any time

Questions

Good questions, straight answers.

Still not sure? Call 01932 593642.

What kind of website problems can you help with?

Hacked websites and malware, Google and browser security warnings, websites that are down or showing errors, hosting suspensions and moves, SSL and "Not secure" problems, broken or slow websites, and domain, DNS and email issues. If it is stopping your website working, we can help.

I'm not technical. Will I understand what's going on?

Yes. We explain everything in plain English, deal with your hosting company and other suppliers for you, and send a short summary of what we found and fixed. You will never be asked to do anything technical.

How much will it cost?

It depends on the problem, so we always give you a clear quote before any work starts. For ongoing protection, the Single Site plan is £99 a month plus a one-off £129.99 audit and setup, with malware clean-ups included and no contract.

How quickly can you start?

We start as soon as you get in touch. If your website is down or hacked right now, call 01932 593642 or choose "Call me now" in the help check and our team is alerted immediately.

Do I need to know who hosts my website?

No. Many business owners don't know where their site or domain is hosted, especially if someone else built it. We can find out for you and help you get access in your own name.

Is my information safe?

Yes. Never send passwords through the form or by email: we arrange secure access with you. Your details are only used to respond to your enquiry. PatientZero is a security company and treats your access with the care it deserves.

Do you work with Shopify, Wix or Squarespace sites?

For hosted website builders we mainly help with domains, DNS and email problems, because the platform handles hosting and security. For WordPress, WooCommerce and other PHP websites we cover everything: security, hosting, SSL, repairs and domains.

Whatever’s wrong with your website, let’s fix it.

Start the help check or call us now. A real person answers.

Call Get help now

Urgent callback

We’ll call you straight back.

Or call now on 01932 593642.

Never send passwords here.